While watching a program on Paramount+, the show suddenly stopped and a message popped up. “Error occurred during playback. Please try again”. Tried the Roku Channel and Hulu and programs would not load. Apparently there is no support if you have a Roku Express. I unplugged the Roku 3 different times to restart with no change. Can anyone give me some advice. Thanks.
Hi Nightskys_27,
Congrats on your first post in the Roku Community!
We're sorry to hear about the playback issue with the channel. Have you tried following the troubleshooting steps on our support page to see if they help resolve the issue? How t resolve a playback issue.
If you are still unable to play videos from one channel after attempting the suggestions on the link and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
Let us know how it goes.
All the best,
Chel
