Forum Discussion

skydiver103's avatar
skydiver103
Reel Rookie
2 years ago
Solved

Problems with Roku Streaming Stick 4k+

I have the same problem with my Roku 4K Stick. I was dumb enough to buy a 2nd 4K Stick thinking this was a one-off condition. Within six months my second 4K Stick loses wi-fi and then locks-up comple...
tv & player wifi
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi skydiver103,

    Thanks for the response.

    Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

    Have you also tried to connect the Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?

    Please keep us posted on how it goes this time.

    All the best,

    Chel

RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi skydiver103,

Thanks for the response.

Have you tried restarting your Roku device to see if it helps? We recommend doing this from the Settings menu by navigating from Settings > System > Power > System restart (If you do not see a Power submenu, skip to the next step).

Have you also tried to connect the Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue?

Please keep us posted on how it goes this time.

All the best,

Chel

skydiver103's avatar
skydiver103
Reel Rookie
2 years ago

I followed some advice I read in an earlier post.  I went into Settings, System Power, and used the "Factory Reset" procedures, and this fixed my 4K Stick issues.  I did need to add in and re-log on to my Streaming Providers. But now my 4K stick is working again. Thanks for your quick response.

Best regards,

David R.