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the5thbeatle's avatar
the5thbeatle
Binge Watcher
2 years ago

Problems This Morning With Our Roku

I get my TV through a Roku (streaming stick 4k). This morning, none of the shows/ broadcasts of the apps are in HD, even though the TV is set to the recommended 1080p. The internet connection says it's "excellent".
Also, the scrolling in the Live TV channel grid in the YouTubeTV app is R-E-A-L-L-Y slow.
 
I took out the streaming stick and reconnected to do a reset, and I also cleared the cache, but this hasn't fixed the problem. Any thoughts on what I could do to fix this?
 
I then I took an older Roku Stick (Roku StreamingStick Plus from 2019) that I have on hand, and put it this TV that's having the problem, and it was fine. HD is working, and the picture is lovely. Is there anything to do to fix the Roku streaming stick 4k?

1 Reply

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi the5thbeatle,

    Thank you for posting here in the Roku Community!

    We understand you are having issues streaming on your Roku Streaming Stick 4K, and we appreciate your posting about this. We would be delighted to help you further.

    The following are required to enjoy 4K content on a compatible Roku player:

    • Compatible 4K TV with an available HDMI 2.0 input that supports HDCP 2.2
    • Roku player capable of streaming 4K
    • Good internet connection with enough bandwidth to stream 4K (up to 25 Mbps may be needed)
    • Streaming services like Netflix, Apple TV, or Disney+ with a plan that supports streaming in 4K
    • Premium High-Speed HDMI® Cable (*not needed when connecting a 4K-compatible Roku Streaming Stick® directly to a compatible TV)

    Please check out the highlighted article to learn more about the requirements to enjoy 4K content on a compatible Roku player.

    Please let us know if you have further queries, and we'll be glad to assist you.

    Kind regards,

    Eunice