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Jeenymonteiro's avatar
Jeenymonteiro
Reel Rookie
2 years ago
Solved

Problems connecting the Roku device/tv to a mobile app.

I can’t connect to any app anymore.
I have two devices. One is a Roku TV and another is a Roku portable usb device. I was able to connect the Roku app on both devices.
Also a “mirror app” that I use to watch movies from my phone.
Suddenly I am not able able to connect to any of these anymore. It doesn’t find any Roku devices on same network.


I had to reconnect my wireless one day (I don’t know why it got disconnected, but after this happened, It is like they are not on same network anymore, but they are) 

anyone have an idea what can it be? I am able to AirPlay, but the apps doesn’t find any Roku devices.

I tried to connect manually but that also doesn’t work. I don’t know what it is since nothing has changed aside reconnecting the wireless on both tvs.

Going to reinforce they ARE on same wireless account. 

I did reset everything already. That’s not the problem.

Connecting to a device
mobile app
Remote
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    A warm greetings here in the Roku Community, Bratt117!

    We understand you cannot connect your device to your Roku mobile app. We're glad to help.

    You may also try performing the steps below to see if they will make a difference.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Software update
    5. Select Check Now to check for updates manually

    Please consider uninstalling the app and then reinstalling it again. To obtain additional details on isolating this problem, kindly visit our support website by clicking this link. Why does the Roku mobile app not see my Roku® streaming device?

    Best regards.
    Jharra

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  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Jeenymonteiro

    Thanks for posting, and welcome to the Roku Community.

    We're sorry to hear about the issue you've had with connecting the Roku mobile app to your Roku Streaming devices, and we appreciate you for bringing this to our attention so we can assist. May we know if you've already uninstalled the Roku mobile app and installed it once again? Also, have you tried restarting your modem/router?

    Please keep us posted, and we'll assist further.

    All the best,
    Kash

    • Jeenymonteiro's avatar
      Jeenymonteiro
      Reel Rookie
      2 years ago

      I have restarted the router and also have tried to uinistall the Roku app. I tried to also use 3rd part apps and it can’t find both devices. 

      I tried to connect manually and also disable the band 2.4gz so I am 100% sure they are in same network and 5Gz band if that makes any difference.

      I can’t figure it out what’s wrong. it stopped working out of nowhere. 
      Looking at my wireless settings I can see the devices are connected.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted, Jeenymonteiro

        We appreciate your response as well as your effort in the attempts to resolve this issue. We recommend disabling the 5Gz band instead of the 2.4Gz since most Roku devices are more compatible with the 2.4 GZ, especially with older devices. If you're still seeing the same issue, could you please provide the following:

        • Roku mobile version
        • Mobile device information such as brand, model, and OS version.
        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

        Once we have this information, we can assist further.

        All the best,
        Kash