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norcalkayaker's avatar
norcalkayaker
Newbie
2 years ago

problemconnecting at hotel room

Very, very frustrating. It was working fine and connected easily enough. Then stopped working. Now, I can only get the Roku screen to pop up intermittently when I get to 'set up connection'. The screen won't stay on long enough for me to copy and enter info on my phone. The wireless connection at the hotel shows 'excellent'. I have tried shutting off TV, shutting off Roku, unplugging TV, unplugging Roku. Tried it on another TV at hotel and same issue. This Roku works fine at home. Dang. 

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi norcalkayaker,

    A warm welcome here at the Roku Community!

    We understand you're having issues connecting your device to the Hotel network. No worries; we're happy to help. To effectively assess the issue, would you mind sending us a photo or video of the concern you've been having while trying to set up your connection?
    Also, can you try connecting your device to a mobile hotspot and see if it makes a difference?

    We hope to hear back from you regarding this to assist you further.

    Best regards,
    Janadee