Problem with Wi-fi connection
Hi. My mom is having the same issues. Have you found out why yet?
Forum Discussion
I need help also. I have two Roku tvs that won't stay connected.
Hi AmJan,
Greetings from the Roku Community!
We're glad to assist you with your problem with your Roku TV that won't stay connected. Can you please provide us the details asked for by RokuJohnB above so we can assist you further? Meanwhile, you can try to restart your modem and router, which can help clear the cache, improve internet speeds, and keep your router protected from cyberattacks.
We'll be waiting for your response.
Kind regards,
Eunice
Hi, I have two Hisense Roku Tvs that will not stay connected to the internet. I can get them to reconnect eventually by doing any of the following or all of the following: reconnect internet, set up connection, forget network then reconnect, disable network pings, reboot and reconnect. I have unplugged tvs and left them unplugged for over an hour. I have rebooted modem/router multiple times. The problem persists. All other electronics connect fine including other Roku sticks. Just not the Roku specific tvs. One of these tvs is barely a year old. Model #s are 43H4030F3 and 32H4030F1.
Hi AmJan,
Thanks for keeping us updated here in the Roku Community!
When you try reconnecting your device to the internet, are you encountering any error code or message? Have you tried to connect your device to an alternative network to see if you still see this appear or connect to a mobile hotspot? For more information on how to troubleshoot the network issue you're having, kindly refer to this support article at this link: What should I do if I cannot connect to my home network or the internet?
Please keep us posted on how it works.
All the best,
Chel
