Forum Discussion

NinaDu's avatar
NinaDu
Newbie
2 years ago

Problem with Wi-fi connection

Hi. My mom is having the same issues. Have you found out why yet?

 

TV & Player WiFi
  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi NinaDu,

    Welcome to the Roku Community!

    We will be more than happy to take a closer look into this issue that you're experiencing with Roku, but we will be asking for additional information. What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV) What error message/code are you getting? How far is your device from your network router? What troubleshooting steps have you taken so far? Do you have cellular data so we can try connecting your device to your hotspot?

    We'll wait for your response, and we will continue to assist you further.

    Thanks,

    John

    • AmJan's avatar
      AmJan
      Reel Rookie
      2 years ago

      I need help also. I have two Roku tvs that won't stay connected. 

      • RokuEuniceL's avatar
        RokuEuniceL
        Retired Moderator
        2 years ago

        Hi AmJan,

        Greetings from the Roku Community!

        We're glad to assist you with your problem with your Roku TV that won't stay connected. Can you please provide us the details asked for by RokuJohnB above so we can assist you further? Meanwhile, you can try to restart your modem and router, which can help clear the cache, improve internet speeds, and keep your router protected from cyberattacks.

        We'll be waiting for your response.

        Kind regards,

        Eunice

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    NinaDu-

    The post you replyed to did not get carried along with your post on this $#@& forum software so we don't know what "same issues" you're referring to.  Can you supply some more details?

  • jontalk's avatar
    jontalk
    Roku Guru
    2 years ago

    NinaDuWhich WiFi band are you using (2.4 or 5 gHz) and have you tried using a network analyzer app to take a look at the WiFi channel congestion? If not, I'd suggest you give it a shot. Often changing WiFi channels to one with less congestion can solve the problem. In case you're not savvy, 2.4 gHz has greater range but is far slower than 5 gHz though I'm assuming you have a current dual band router. And which model Roku are you using? As to the network analysis app, the most popular is WiFi analyzer which is available on Android though not sure about IOS. Hope that helps

  • mjdbb1's avatar
    mjdbb1
    Channel Surfer
    2 years ago

    If my internet connection drops and the Roku (Ultra on 12.5) reboots or restarts, all my channels are gone, and won't pop back until the internet is restored.  This is a problem for me because if the internet connection is out, I can still use some apps (Tablo, Emby, etc). 

    • Bismarck318's avatar
      Bismarck318
      Roku Guru
      2 years ago

      If my internet connection drops and the Roku (Ultra on 12.5) reboots or restarts, all my channels are gone, and won't pop back until the internet is restored.  

       

      I'm seeing this very briefly on startup (power on) now on v12.5, though it lasts < 5 seconds, the blank boxes look double vision before the device connects.  The bootup is so fast I don't generally see the dancing "Roku" anymore, in fact this brief blank moment may be in place of the Dancing "Roku".    

      Its not really an issue, but I thought I'd comment on this change.