Forum Discussion

smcdo's avatar
smcdo
Newbie
11 months ago

Problem with Roku Remote not working properly

Our Roku Remote is not working.  I tried various options that you wrote.  Still doesn't work at all.  TV freezes.

Also our ROKU  stick that attaches to TV is very warm to the touch.  It is Model 3811X.

Is this a common problem?  What is the solution.  

thanks, Susan 

 

remotes

6 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    11 months ago
    Welcome to the Roku Community, smcdo!
     
    Thank you for contacting us regarding your Roku remote issues. We're here to assist you.

    To start, please share with us the type of Roku remote you have. Is there a pairing button at the back of the remote? In the meantime please, follow our troubleshooting steps to assist you in resolving these remote issues:
     
    Restart your streaming device to enter pairing mode
    • Unplug your streaming device from the power source. Wait at least 5 seconds before plugging it back in.
    Pair your Roku voice remote: If your voice remote has a pairing button, it will be located either on the back of the remote or under the battery cover.
    • Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash, to put your voice remote into pairing mode.
    • If your voice remote does not have a pairing button, press and hold the Back and Home buttons for 5 seconds, or until you see the status light begin to flash.
    For detailed instructions on how to troubleshoot your Roku remote, you can refer to this support article:
    This should resolve the issue you are experiencing; however, if it is still unresolved, please reply, and we will be able to assist you further.
     
    Thanks,
    Jharra
    • Joella's avatar
      Joella
      Newbie
      10 months ago

      My remote will not turn on my bedroom TV! Screen went black, mid program last night, I have tried disconnecting my Roku adapter, wait 10 sec, reconnect! Nothing! I tried re-pairing my remote...still nothing! Screen is still black! My Roku TV, in living rm, is working fine, so my wifi feed is working! Now I am flustered & confused! I am an old, disabled newbie, & am at a loss, as what to do next!

  • Tux's avatar
    Tux
    Newbie
    10 months ago

    I have the same problem.  This is my second Roku stick.  The first one did not last very long, the remote stopped working.  I thought maybe something happened to it so I got a new one.  Now the same issue is coming up.  Got new batteries.  The remote is paired with the TV.  It turns it on, but will not scroll or respond to ok button.  The volume works and on and off works, but not the voice, scrolling or OK.  Super frustrating to have a second one not work.  I have unplugged the Roku Stick with not luck.   

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      10 months ago

      Hi Tux,

      Welcome to the Roku Community!

      We understand you're experiencing issues with your Roku remote. To help you resolve this, we recommend following the troubleshooting steps provided above by our moderator, @RokuJharra-Q.

      Thank you for your cooperation. We hope to get this sorted out soon.

      Cheers,
      The Roku Community Team

       

  • hass87's avatar
    hass87
    Newbie
    10 months ago

    The problem is not with batteries. I found the problem was with a designed this remote and device. I've never seen like this in my life. Scammers

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      10 months ago

      Hi, hass87 

      Welcome to the Roku Community.

      I appreciate you for sharing your feedback regarding the design of the Roku remote. 

      This has been forwarded to our team, and we acknowledge your feedback for further review. This will give Roku an opportunity to provide you with better products that improve the overall streaming experience.

      If there's anything we can do to assist, feel free to reach out to us, or create a new thread. We're here to assist.

      Thanks,
      The Roku Community Team.