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Jesuslangarica's avatar
Jesuslangarica
Reel Rookie
2 years ago
Solved

problem with Roku Express 4K+ and Westinghouse

I install A new Roku Express 4K+ in my old Westinghose VR-5585DFZ . It is working OK but the power on and off and the volume are not working in the new Roku. I try to finish the setup several times , but even  recognize it as westinghouse model, do not take control over this acctions.

I will appreciate any help

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator

    Hey Jesuslangarica,

    A warm welcome to the Roku Community!

    Thanks for letting us know about the issue you're running into with your Roku device and we're very sorry to hear of the troubles.
    We recommend to check this article for more info on how troubleshoot the power and volume not working with your Roku device: Why is my Roku® voice remote not controlling power and volume on my TV?

    If the issue persists, let us know, and we'll further assist you.

    All the best,
    Kash

  • I replaced my outdated Westinghouse VR-5585DFZ with a new Roku Express 4K+. The new Roku's volume control and power on/off buttons do not function, yet it functions normally. I attempted to complete the setup, but I could not control these actions even after identifying the Westinghouse model.

    I would appreciate any assistance.