Forum Discussion

Raven2015's avatar
Raven2015
Binge Watcher
4 months ago
Solved

Problem with channel guide. Antenna TV

I've had an antenna TV hooked up to my Roku TV for quite some time. Even though all my information doesn't always populate on the channel guide when I first turn on the TV, I can manually retrieve it. As of yesterday I can't retrieve the info for Fox 2 or KMOV (St Louis, Mo). The numbers show on the guide but no info. I have scanned multiple times & live streaming is turned off. My smart TV in the bedroom is fine, so it's not a problem with those stations. Never did this before now.

  • RokuJohnB's avatar
    RokuJohnB
    4 months ago

    Hi Raven2015,

    Thank you for posting here in the Roku Community!

    We appreciate the troubleshooting steps you have taken so far and will be glad to assist you further.

    You may be able to receive free “over-the-air” TV broadcasts from nearby TV stations, depending on where you live, using an HDTV antenna. The placement of your HDTV antenna can affect which TV stations you can receive and the quality of the signal. You can refer to the webpage Antenna Web for more information on accessing broadcast TV in your area.

    Hope you'll find this info useful.

    Best,
    The Roku Community Team

32 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    4 months ago

    Hi Raven2015,

    Thank you for posting here in the Roku Community!

    We appreciate the troubleshooting steps you have taken so far and will be glad to assist you further.

    You may be able to receive free “over-the-air” TV broadcasts from nearby TV stations, depending on where you live, using an HDTV antenna. The placement of your HDTV antenna can affect which TV stations you can receive and the quality of the signal. You can refer to the webpage Antenna Web for more information on accessing broadcast TV in your area.

    Hope you'll find this info useful.

    Best,
    The Roku Community Team

    • Raven2015's avatar
      Raven2015
      Binge Watcher
      4 months ago

      I'm getting the channels, they just aren't populating any information on the channel guide. Apparently it isn't an antenna issue but a Roku issue. My other TV worked fine with the same antenna. It's only 2 local stations with no info. It doesn't help to continue scanning repeatedly.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        4 months ago

        Thanks for keeping us posted, Raven2015!

        We want to gather more information and investigate this problem further. Could you share a photo or video clip with us?

        We look forward to hearing from you soon.

        Thanks,
        The Roku Community Team

      • Raven2015's avatar
        Raven2015
        Binge Watcher
        4 months ago

        Lol 😆 there is no solution, except.......don't buy a Roku TV. It was a Xmas present from my daughter. So 1 good thing. .I didn't pay for it.