Forum Discussion

fpefpe's avatar
fpefpe
Streaming Star
4 months ago

pro remote (1st ed) listening with voice switch turn off

I been message on the screen that the remote can't hear me, but  I have the switch turned off  --- what am I missing here? 

remotes

2 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    4 months ago

    Hi, fpefpe 

    Thanks for posting here in the Roku community.

    I understand your concern regarding your Roku Voice Remote Pro (1st Edition), and I'm here to help.

    Let's perform a troubleshooting step to resolve the issue. Follow the steps below:

    Restart your Roku remote

    1. If your rechargeable voice remote has a pairing button, press and hold the pairing button on the back of the remote for 20 seconds.
    2. If your rechargeable voice remote does not have a pairing button, press and hold the Back and Home for 20 seconds.

    Initiate Pairing Mode

    1. Restart your streaming device to enter pairing mode. Unplug the Roku device for 15 seconds, and plug it again.
    2. When your streaming device is powered on, it will automatically enter pairing mode 
    3. If the remote does not initiate pairing, you can press the Home and Back button for 5 seconds to enter pairing mode.

    Once this has been performed, you can observe to see if you notice improvements.

    Hope this works, and let us know on what you find out.

    Thanks,
    The Roku Community Team.

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      4 months ago

      fpefpe-

      If all is working correctly ...

      The switch on the left side of the remote turns the "always listening" feature on and off. 

      When ON you can get the remote's attention at any time by saying "Hey Roku", then issuing your voice command.  All without having to press the remote's microphone button.  You don't even have to pick the remote up if it's within earshot of your voice.

      When OFF, the microphone is only active while the remote's microphone button is pressed.  If you tap the microphone button but don't hold it down while speaking your command will not be heard and you'll get an on-screen message to that effect.