Private Listening keeps cutting out during streaming
The private listening keeps cutting out during shows. I would like some help to fix this problem. I have been having issues for years.
Forum Discussion
Hey, RoxanneBigras.
Thanks for reaching out!
Have you tried uninstalling and then reinstalling the software to see if that fixes the issue? Also, when did you start noticing this issue?
We'll wait for your response!
Roku Community Team
I have uninstalled and reinstalled it. And it has been like this for 5 years now
Thanks for giving those steps a shot, RoxanneBigras!
We want to investigate this issue a little deeper. Can you share the following details with us?
- Roku App version.
- Mobile device model/make.
- Android/iOS version
We'll wait for your response!
Roku Community TeamI think I might have fixed it, because I was wondering if the control by mobile apps being on limited was the problem?
Appreciate the update, RoxanneBigras​!
We're happy to know the app is now working as expected. It might be where the app was first set up, but if the issue keeps happening, just reach out, and we can look into it more together.
Happy Streaming!
Roku Community Team
