Forum Discussion
RokuEmmanuel-D
2 months agoCommunity Moderator
Hey, RoxanneBigras.
Thanks for reaching out!
Have you tried uninstalling and then reinstalling the software to see if that fixes the issue? Also, when did you start noticing this issue?
We'll wait for your response!
Roku Community Team
- RoxanneBigras2 months agoChannel Surfer
I have uninstalled and reinstalled it. And it has been like this for 5 years now
- RokuElizer-A2 months agoCommunity Moderator
Thanks for giving those steps a shot, RoxanneBigras!
We want to investigate this issue a little deeper. Can you share the following details with us?
- Roku App version.
- Mobile device model/make.
- Android/iOS version
We'll wait for your response!
Roku Community Team- RoxanneBigras2 months agoChannel Surfer
I think I might have fixed it, because I was wondering if the control by mobile apps being on limited was the problem?