Forum Discussion

RoxanneBigras's avatar
RoxanneBigras
Channel Surfer
21 days ago

Private Listening keeps cutting out during streaming

The private listening keeps cutting out during shows. I would like some help to fix this problem. I have been having issues for years. 

mobile app

5 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    20 days ago

    Hey, RoxanneBigras.

    Thanks for reaching out!

    Have you tried uninstalling and then reinstalling the software to see if that fixes the issue? Also, when did you start noticing this issue?

    We'll wait for your response!

    Roku Community Team

    • RoxanneBigras's avatar
      RoxanneBigras
      Channel Surfer
      20 days ago

      I have uninstalled and reinstalled it. And it has been like this for 5 years now

      • RokuElizer-A's avatar
        RokuElizer-A
        Community Moderator
        13 days ago

        Thanks for giving those steps a shot, RoxanneBigras!

        We want to investigate this issue a little deeper. Can you share the following details with us? 

        • Roku App version.
        • Mobile device model/make.
        • Android/iOS version

        We'll wait for your response!
        Roku Community Team