Forum Discussion

LTate's avatar
LTate
Reel Rookie
2 years ago
Solved

Private listening / headphone

I have used this feature for several years. It all of a sudden quit working on all devices. I have restarted private listening, restarted the Roku app, done a system restart, and tried the sound delay fix. Nothing has corrected it. 

  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi LTate,

    Thank you for posting here in the Roku Community!

    We would be pleased to help you further with this private listening or headphone mode issue. Please check out this support article on resolving a problem with Headphone Mode.

    Hope you'll find this info useful.
     
    All the best,
    John

5 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi LTate,

    Thank you for posting here in the Roku Community!

    We would be pleased to help you further with this private listening or headphone mode issue. Please check out this support article on resolving a problem with Headphone Mode.

    Hope you'll find this info useful.
     
    All the best,
    John
    • LTate's avatar
      LTate
      Reel Rookie
      2 years ago

      Thank you for your response. That article did not address my issue. I do not have a soundbar and I'm rarely using headphones. Rather just having the sound come through my phone. When I hit the headphones icon, it looks as though it's starting private listening, but there is no sound and then it leaves private listening after a few seconds. I have done all of the other troubleshooting. 

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi LTate,

        Thank you for keeping us posted!

        We want to gather more information to investigate further. Can you please provide us with the following information?

        • Could you elaborate more about the troubleshooting steps that you have taken so far?
        • When did the issue start?
        • Have you tried to use a different phone?
        • What is the current software version of your phone?

        With detailed information, we will be able to assist you further.

        Thanks,
        John

  • James223's avatar
    James223
    Reel Rookie
    6 months ago

    I just posted this elsewhere so you can go read that if you search. But it’s because the phone is querying the cellular network. As a test try putting your phone in airplane mode then re-enable just wifi. Make sure it’s not connected to your provider. Now give it a try and see if the disconnections are gone. If so, you can then go into your phones settings for that app and disable cellular use. Not in the Roku app though, I’m the phones settings. Your basically disallowing the Roku app from ever using cellular.