Prime Video Keeps Shutting Down on Roku TV
I have read all Boards, Community posts. I've done EVERYTHING several times. WHAT IS GOING ON with Paying for Amazon Prime Video and can't watch it!
I have a Roku Tv & Amazon prime. Anytime I’m w...
Forum Discussion
The same thing (app shutting down and returning to Home Screen) is happening on my 40” Roku Select Series FHD TV, which I purchased 3 days ago. Model 40R2A5. Hardware ID H804X. I don’t want to provide the Serial Number in a public forum, but can do so via email if you contact me. Software version 12.0.0 build 4182-ES. It happens frequently in the Prime Video app (shuts down multiple times during a 30 minute episode), version 14.1, build 2022120820. It also happened once in the Spectrum app (Version 9.8, build 0) while watching a show on NBC. The Tracker ID is 3V-206-229. It happens while changing the volume using the remote. It happens while fast forwarding using the remote. It also happens while merely watching shows in the App, without touching the remote.
Hi RoLev,
Thanks for keeping in touch and providing the information requested.
We'll send this over to the appropriate Roku team for investigation. Once an update is available I'll be sure to update this Community thread. In the meantime, can you please provide us with the following information:
- tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- does this issue just happen on those specific channels or does it happen on other channels as well
- are they able to reproduce the issue easily
We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.
Best regards,
John
Model G139X - Roku TV
Serial number: X012004VTKX2 (SOJVH22VTKX2)
Software version: 11.5.0 build 4312-CG
Timestamp: 2023-06-17T16:41:26Z
issue ID X2-241-481
