I watched a movie in the prime video app last night and now I can't open any app except prime video. Amazon said I had to talk to you guys to get this issue fixed. HELP! please.
If it happened to me, the first thing I would try would be to restart the Roku.
Depending on your Roku model you'll find the "System restart" under "Settings > System > Power", or if you have no Power option, under "Settings > System".
If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a minute or so then plugging it back in.
** If yours is a Roku TV with "Fast TV" start enabled, turning the set off/on just puts it in/out of a low power standby state and doesn't give you a complete restart. Use the restart methods above.
