Forum Discussion

Paulgallen's avatar
Paulgallen
Reel Rookie
2 months ago

Powering off with Alexa

when I ask ALexa to turn off the Roku, Alexa says ok and I see a message on the tv saying Powering off, but it remains on!

tv & player features

4 Replies

  • Paulgallen's avatar
    Paulgallen
    Reel Rookie
    25 days ago

    Now iit shows the message powering off but it returns to the Home screen and doesn't turn off

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 months ago

    Hi, Paulgallen 

    Welcome!

    I understand that your Roku TV does not power off when commanding Alexa. I'm here to help.

    Let's try to troubleshoot the issue. Follow the steps below:

    System Restart

    To perform a system restart on your Roku streaming device, navigate to Settings > System > Power > System Restart.

    Give this a try, and keep us posted.

    Thanks,

    Roku Community Team

      • RokuElizer-A's avatar
        RokuElizer-A
        Community Moderator
        10 days ago

        Welcome, Luis123

        We would like to help you with your concern. Could you please share more details about the issue you're having with us so that we can take a closer look and provide further assistance?

        Keep us posted!

        Roku Community Team