Forum Discussion

CWJardine's avatar
CWJardine
Binge Watcher
2 years ago
Solved

Power, volume, and mute buttons suddenly stopped working on rechargeable voice remote

I have a rechargeable voice Roku remote purchased in October or November 2022.  Has been working great with an older Sony Bravia since then.  Yesterday the mute & volume buttons stopped working, and ...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi, @AR5home, greetings here in the Roku Community!

    We appreciate you for informing us about the issue with your Roku remote, and we are here to provide further assistance.

    To start with, please try resetting your Roku remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the Roku voice remote feature to see if this will make any difference.

    In the meantime, please consider using our Roku mobile app for temporary and backup remotes. For detailed instructions, please refer to our dedicated support article: How to use the Roku mobile app.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Jharra

Joe1002's avatar
Joe1002
Newbie
2 years ago

I have encountered the same issue with a battery powered voice remote.  Unit was working fine with my Insignia TV.  Now, the volume, mute and power buttons don't work.  Installed fresh batteries and went through all the remote setup steps numerous times. No luck. I guess I'll have to rely on my TV remote for those functions.

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi Joe1002,

From the Roku Community, greetings!

We value the efforts being made to find a solution, and we would like to help with this remote issue.

Could you please share with us the model # for this? This can usually be found at the back of the battery compartment.

Please keep us posted!

Regards,
Rey

  • CWJardine's avatar
    CWJardine
    Binge Watcher
    2 years ago

    My rechargeable remote does not have a serial number, but the Roku device serial number is S0083167VD2D   Model # is 393OX