Forum Discussion

CaptainKingSir's avatar
CaptainKingSir
Reel Rookie
8 months ago

Power Lifetime reset due to OS 14 Update

Latest software update Os 14 reset the power lifetime to 0.0.

This is my second Roku (Roku LE) with approximately 263 hours use in 5 months. The first one was a Roku Stick + that to my knowledge did not do that with a new OS update.

Anyone else encounter that issue?

 

 

 

 

 

 

 

3 Replies

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    8 months ago

    Hi CaptainKingSir,

    Welcome to the Roku Community!

    Thank you for sharing your concern with us about the issue of the Power lifetime on your Roku device after the recent software update. We would like to have a closer look into this issue so we would like to know the following:

    • Where did you see the Power Lifetime of your Roku devices?
    • Could you please provide us a photo of each device showing its Power Lifetime? How do I insert an image in a post?
    • What are the troubleshooting steps that you have tried in trying to fix the issue?

    Providing these details, will help us to investigate the issue further. We look forward to your response.

    Regards,
    Riamie

    • CaptainKingSir's avatar
      CaptainKingSir
      Reel Rookie
      8 months ago

      Since this is my first post, I've having trouble posting an image.

      The Power Lifetime is located within the Roku Secret Screen. At the moment, it has 6.0 hours listed.

      Troublesetting: Update Software, System Restart. I do not want to do a factory reset.

       

       

      • CaptainKingSir's avatar
        CaptainKingSir
        Reel Rookie
        8 months ago

        Roku Secret Screen:

        Version:AEF.04E1221A Builder Date: 20240927 22:24

        Rescue Version AE9.21R01049A

        Active partition: 1

        S/N: X004006L7X82, Device ID: S01333CL7X82

        Channel store server: api:roku.com (US)

        Software update server: release

        Ethernet MAC: 00:00:00:00:00:00

        Wireless MAC: 34:SE:08:5C:C2:0F

        IP Address: 192.168.1.116

        Uptime 28 seconds

        Power Lifetime: 6 hours

        UID/GID 501/501