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jevakmeni's avatar
jevakmeni
Newbie
2 years ago

Poor or no internet connection

My Roku Premiere suddenly stopped connecting to the internet last year, then was able to reconnect but ever since has said that every internet connection is poor, and sometimes cuts out entirely saying there is no internet at all, even when the router is very close by and works absolutely fine for every other device. Resetting the Roku multiple times did not work. What is the solution?

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  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator

    Hi jevakmeni,

    A warm welcome here at the Roku Community!
    We understand that you're having a problem with your Roku device since it repeatedly loses connection. We would be more than happy to look further into this issue, but we will need more details.

    • Did you try to reboot your wireless network to see if that worked?
    • Did you try changing the wireless channel to 2.4 GHz on your network to see if that had any effect?
    • Do you have cellular data, so we can try connecting your device to your hotspot? Try to see if the issue still occurs.

    Once we have this information, we will be able to assist you further.
    Best regards,
    Janadee