Forum Discussion

Steve1958's avatar
Steve1958
Newbie
4 months ago

Poor Customer Service on Defective TV

I purchased a 65” Pro Series through Amazon and received it on January 6, 2025. Last night it went to blue screen while watching a show. I spent close to an hour today in the phone with Roku customer service, and in the end they are replacing my TV under warranty.

My issue is I won’t receive the replacement until 10-15 days because it’s coming through a 3rd party. Maybe it’s me but I find that unacceptable.

 

1 Reply

  • JWS9518's avatar
    JWS9518
    Roku Guru
    4 months ago

    Other companies can take longer than that.  Frigidaire took 3 months to replace an appliance, Sandisk 2 months for a memory card with a lifetime warranty, so 10 to 15 days seems pretty reasonable.