Forum Discussion

Jimi99's avatar
Jimi99
Binge Watcher
2 years ago
Solved

Please give us a way to hide new "Categories" on Home Page which now will not load at times

On 12-01-2023 my home page changed with new categories which can not be hidden, please enable "Hide" so they don't further slow down the loading of the home page. Twice in the past day the home screen did not load at all and the unit had to be unplugged to reset the home page.

thanks

  • andyross's avatar
    andyross
    2 years ago

    And if you have no plans to use it, go into your Roku account online and remove it. That will prevent someone from possibly using it and you end up with subscriptions and changes happening.

  • andyross's avatar
    andyross
    2 years ago

    You can now turn off those rows. In Settings/Home screen, there is a "Recommendation rows" option, which you can set to Hide. This replaced the previous "Continue Watching" option.

    It may take a day or 2 for this to roll out to everyone.

  • Jimi99's avatar
    Jimi99
    Binge Watcher
    2 years ago

    Me again, it has happened 2 more times today, when exiting Netflix or Max the Home Screen is blank and will not reload the icons. Please fix the problem soon!!

    • andyross's avatar
      andyross
      Roku Guru
      2 years ago

      No issues with the home screen loading on my Ultra. At least you can now remove the Continue Watching row, but they then threw in the two useless non-removable rows.

    • Jimi99's avatar
      Jimi99
      Binge Watcher
      2 years ago

      The dreaded blank screen has happened again yesterday and today. It's a suspenseful experience leaving an app waiting for the Home Screen to appear or not.

      I have a Roku3 4200X,  software version 12.5.0, build 4152-04

      This started happening when the Categories icons that can't be hidden began. I hope this isn't a way for Roku to sell more units for Christmas, it would hurt sales as Christmas presents as well.

      • atc98092's avatar
        atc98092
        Community Streaming Expert
        2 years ago

        I've never seen a Categories on my home screen. Is this something specific to a Roku TV? I haven't seen it on any of my Roku players.