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Abide's avatar
Abide
Newbie
3 years ago

Please fix incorrect channel guide: 42.1 in Austin, TX is CBS it is NOT Family channel

How can we get the channel guide corrected on the Roku side?

The channel guide is wrong for CBS in Austin, TX.

The channel number is 42.1, and the guide shows it as the Family channel and has the wrong programs listed.  42.1 really is CBS, the local CBS affiliate is KEYE https://publicfiles.fcc.gov/tv-profile/KEYE-TV

KEYE-TV AUSTIN, TX

Virtual Channel 42
Frequency 590.0
RF Channel 34


TCL Roku info:

Software version 11.5.0
Build 4312-30
TV model: 43S515
Zip Code currently set to 78613 (Austin Suburb)

1 Reply

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Abide

    Thanks for the post.

    Can you please provide a video or screenshots of the issue you are reporting so we can better understand what you are experiencing?

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny