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REALBUSY1's avatar
REALBUSY1
Newbie
2 years ago

PIN PROBLEMS....set to purchases only but wants pin to add channels...WTH?

Hi All, I'm putting this under settings cause I THINK this is a settings issue. With my Roku Express, yeah its more than a few years old but that shouldn't matter. My account is set to require a pin if I want to purchase...(NOT to add channels).... so just now I go to add a channel and it wants the PIN.... so I enter the correct pin (I have it written down on a piece pf paper in the drawer) and it says invalid PIN... WTH? So , of course, I try to contact support but it just keeps looping me back to the same page that doesn't help at all... I even tried deleting the use of pin all together but it still comes up asking for one... so now I can't even add any channels...what gives and is there a way to contact support as this maybe an account isse.....

tv & player features

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  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    After you make a change on your account at https://my.roku.com it's probably a good idea to restart your Roku device from Settings->System or Settings->System->Power (as appropriate).  Also, make sure your device is really linked to the Roku account you think it is by checking the email address displayed under Settings->System->About.  As for support, choose the option that refers to "Account, billing and subscriptions" at https://support.roku.com/contactus .  It may be best to try to reach someone during business hours Pacific time.