Forum Discussion

Ynot3333's avatar
Ynot3333
Reel Rookie
3 years ago

Photo streams not working. Have tried deleting and reloading channel.

Photo Streams not working. Have read previous post. No help. Deleted and reloaded channel, restarted Roku tv. No help.

3 Replies

Replies have been turned off for this discussion
  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello Ynot3333

    Thanks for the post.

    Could you tell us more about the issue you're experiencing with Photo Streams? Do you get an error code or message?

    With more information, we can assist you further.


    All the best,
    Kariza

    • Ynot3333's avatar
      Ynot3333
      Reel Rookie
      3 years ago

      Photos download from iPad/iOS to a file after activation with QR code but do not cycle on screensaver. 
      Thank you,

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        3 years ago

        Ynot3333

        Appreciate the reply.

        Please provide us with the following information for further investigation:

        1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
        2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
        3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
        4. Steps to reproduce the issue you are seeing

        With more information, we will be able to assist you further. 


        All the best,
        Kariza