Forum Discussion

DustyLogbook's avatar
DustyLogbook
Reel Rookie
6 months ago
Solved

Photo Streams not showing up on device

I have a Roku Express 4K+. I have updated to version 14.5 of the operating system. I have done a system restart. I have set up my photo stream library on the photo streams website using the account that is linked to my device. 

The Photo stream app shows up as an option on the cell phone app but clicking it does nothing on the linked device.

The app is not showing up on the Roku device or any menu or in the screensaver list. 

Any help would be appreciated. 

Thanks!

screensaver & theme
  • RokuRhea-V's avatar
    RokuRhea-V
    6 months ago

    Hey DustyLogbook​ ,

    Thanks for flagging here!

    To add the Photo Streams app to your Roku Express 4 K+, follow these steps:

    1. Press Home on your Roku remote
    2. Scroll and select Store 
    3. Select the Photo Streams app, 
    4. Select Add App. 

    You can visit here for more info. 

    Let me know how it goes!

    Roku Community Team

3 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    6 months ago

    Hey DustyLogbook​ ,

    Thanks for flagging here!

    To add the Photo Streams app to your Roku Express 4 K+, follow these steps:

    1. Press Home on your Roku remote
    2. Scroll and select Store 
    3. Select the Photo Streams app, 
    4. Select Add App. 

    You can visit here for more info. 

    Let me know how it goes!

    Roku Community Team

    • DustyLogbook's avatar
      DustyLogbook
      Reel Rookie
      6 months ago

      Thanks for getting back to me! 

      I tried what you suggested, but I found no reference to photo streams in the select.Store. I did, however, come across the Backdrops app. After installing that app, it seems to work as photo streams was expected to work but with the additional features of downloadable artwork. Thanks for your help. I consider the problem solved.

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        6 months ago

        Thanks for keeping us updated.

        I'm glad you resolved your issue using the workarounds provided. If you have more questions or concerns, please create a new thread here or contact our support team.

        Happy Streaming!

        Roku Community Team