Forum Discussion

DaeSlay93's avatar
DaeSlay93
Newbie
12 months ago

Photo Stream Robot could have your account deleted

Well. Photo streams said I posted a few inappropriate photos...the only thing is, they weren't inappropriate. These pictures, are of me fully clothed, in public places. Chatting with an agent solved absolutely nothing, they said "the system filters out the photos."  The Help page says that my account can be deleted bc of this....my problem is, I'm not sure how many strikes I have before I'm out when I didn't do anything wrong. I have no way of knowing which random pictures are going to be deemed as inappropriate, and no help from Roku at all whatsoever.  Guess I should start counting my Roku account having days. Could happen any day now.... 

1 Reply

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    12 months ago

    Paging Roku employees RokuAustin, RokuERey, RokuMaryEF, and any other moderators for follow up. Whatever algorithms are being used to determine objectionable photo submissions clearly are flawed. We have seen other similar complaints in the past. This is a critical problem needing immediate attention.

    I sincerely hope that any account cancelation for this cause can only be done after an actual review of the images by an actual human.