Forum Discussion

TatiNeedsHelp's avatar
TatiNeedsHelp
Newbie
3 months ago

Philips Roku Tv stuck on logo and black screen

My philips roku tv randomly automatically updated, since then, its been stuck on a loop of a picture of the roku tv symbol and after 10ish seconds it cuts to a black screen then back to the roku tv s...
RokuTakashi's avatar
RokuTakashi
Community Moderator
3 months ago

Hi, TatiNeedsHelp 

Welcome!

Thanks for reaching out regarding your Roku TV that is stuck on a logo and black screen. I'd like to gather additional info to take a closer look.

Share with us the details below?

  • Can you confirm if the issue occurred right after a software update?
  • Did you have any error codes when setting up through the recovery mode?
  • Can you send us an image referring to the logo and the black screen?

Keep us posted.

Thanks,

Roku Community Team