Forum Discussion

Dnr1's avatar
Dnr1
Newbie
3 years ago

Paramount+ is not working on Hisense TV

We have Paramount+ through Roku Hisense TV. About a week ago it stopped working. We have done a reset. I was not able to remove the channel but I did cancel the subscription (it’s still active until the 5th). We did system updates. All of it.  There is no error message or anything like that
We click on Paramount+ on the Roku Home Screen.  It opens fine. I click on any show or movie, it comes up but when I click resume or play from the beginning it just refreshes the same screen over and over. Nothing ever  plays. I have tried everything. Can someone please help? 
thanks
dnr1
 

2 Replies

Replies have been turned off for this discussion
  • N6JRZ's avatar
    N6JRZ
    Newbie
    3 years ago

    Ours quit working last night. I came here to ask the same thing! Sub is up to date so I know that's good. It just quit without warning. 

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    3 years ago

    Hi Dnr1 N6JRZ,

    Welcome to the Roku Community!

    We're happy to help you with your streaming problem with Paramount+. What device are you using right now? (e.g., Roku Express, Roku Stream Bar, Roku TV; specify TV) What are the steps you took to reproduce the issue? We'd like to know more about the issue you ran into.

    Let us know if this works for you!

    Best regards,

    Eunice