Forum Discussion

Dapper's avatar
Dapper
Newbie
2 years ago

Pairing remote to tv. Have followed instructions and continue to get the rolling logo.

Brand new Roku Ultra. Will not pair with TV. Just get rolling Roku logo. 

  • RokuArvyS's avatar
    RokuArvyS
    Retired Moderator

    Hi Dapper
    Welcome to the Roku Community!

    We appreciate you raising your concerns about pairing the remote with the Roku Ultra. Help is here; let's work on it.
    You may restart your TV with Roku Ultra and reset it to start setup.
    We do have our support article on how to set up your Roku Ultra and pair your remote. See if it helps: How to set up your Roku Ultra
    If you're having trouble with setup. Please let us know so we can further provide you with assistance.
    Keep us posted.
    All the best,
    Arvy