Pairing a new remote to Streaming Stick
Hi Gergy27,
Welcome to the Roku Community!
We understand you're having a problem with the Roku remote since it will not pair. Help is here. Please check out this support article on how to fix your Roku voice or simple remote that is not working.
Please let us know how it goes.
All the best,
John
The cable is probably your problem. Without a working Wi-Fi receiver in the cable no remote will ever work. Roku makes two cables with the receiver; are you certain you got the right one?
https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver
https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver-streaming-stick-4k-and-4k-plusI think they may use different USB connectors, so wouldn't be compatible anyway, but I'm not sure.,
Assuming you haven't factory reset the stick or changed anything in your Wi-Fi setup, if the Wi-Fi receiver is working the stick should connect to your network. Try the Roku app on a phone/tablet to see if you can communicate with it. That would tell you if the Wi-Fi receiver is working. Of course, if you get the "Not connected" message in the upper right corner of the Home Screen, that would also let you know that it may be faulty.
