Forum Discussion

tvwatcher1231's avatar
tvwatcher1231
Newbie
3 years ago

Overheating because of using auto detect for my tv display capabilities.

I've been running the Roku 4K stick directly from the HDMI port and it's been working great.  With 4K no problems.  Roku automatically detected Display Type and it was set at 4K HDR+10 at 60 fps.  Today upgraded my internet and wifi to 1GB speeds.  With WiFi 6.   Now I'm getting the overheat message and buffering watching NFL game in 4K.  All I did was upgrade the internet speed...wondering if the increased speed is causing the problem?  Or WiFi 6 isn't supported with my stick?   Going to try and find a cable extender to see if this solves the problem. 

11 Replies

Replies have been turned off for this discussion
  • tvwatcher1231's avatar
    tvwatcher1231
    Newbie
    3 years ago

    Just started happening to me.  From a prior post as I just found this one....

    I've been running the Roku 4K stick directly from the HDMI port and it's been working great.  With 4K no problems.  Roku automatically detected Display Type and it was set at 4K HDR+10 at 60 fps.  Today upgraded my internet and wifi to 1GB speeds.  With WiFi 6.   Now I'm getting the overheat message and buffering watching NFL game in 4K.  All I did was upgrade the internet speed...wondering if the increased speed is causing the problem?  Or WiFi 6 isn't supported with my stick?   Cable extender didn't solve problem.

     
     
  • FJWHEEL's avatar
    FJWHEEL
    Reel Rookie
    3 years ago

    Accout email is  [personal information removed]  serial number is cu3832939883

     

     

     

     

     

     

     

    2

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi FJWHEEL,

      Welcome to the Roku Community!

      We understand that you are inquiring about your overheating issue, is that correct? Can you please provide us with more specific information about the issue you are experiencing? In addition, can you please specify the exact steps you are taking to reproduce this issue?

      We recommend starting here to troubleshoot overheating issues: Official Roku Support | Roku

      Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

      Please keep us posted and we'll continue assisting you from there.

       

      Best regards,
      Mary

  • joelab's avatar
    joelab
    Newbie
    3 years ago

    What if you already have an extender installed and the unit is still overheating?

      • kd5312's avatar
        kd5312
        Newbie
        2 years ago

        My roku ultra is hot on the bottom of the unit even when roku is not in use. No red lights, no messages about overheating. roku is placed in an open area. I have tried the on-off for 10 minutes routine--still hot on bottom of unit. All connections in order.

        Is this normal?

        Is this a problem?

         

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      Hello joelab 

      We're here to help!

      Could you tell us more about your concern? What are the troubleshooting steps you've tried? Please also reply here with the serial number of the affected Roku device. This can be found at the back or underneath the player itself.

      We look forward to your response.


      All the best,
      Kariza

  • moffeejw's avatar
    moffeejw
    Reel Rookie
    3 years ago

    I have had my Roku Streaming stick overheat and although I got an extender, it did not help.  It finally failed and I ended up returning as I only had it for a few months.  Took me a lot of back and forth with Roku Customer service but they finally sent me a new one.  I then put that on a TV I don't use much.  I had a Roku Ultra that was on that  bedroom TV  and I thought maybe moving it to my living room would handle the volume of TV I watch better.  

    So fast forward a few months later and now this Roku Ultra gets hot enough that the sound on the streaming channels won't work at all.  I then unplug and effectively reboot it.  The Ultra is close to the TV but its not covering.  Gets hot but cools pretty fast however, now that it started doing this, it lasts only a few hrs and it has same issue again and again!  I do leave the channel on pause as I get interrupted a lot and don't want to stop and go out all the time. I know this is my fault!  I have old habits from cable...

    So my question is, do you think the Nvidia Sheild would have the same problem?  Is it sturdier or less likely to overheating?  In the meantime, I have been trying to break my old bad habit, but I work from home so I get info sent to me at all different times that I need to stop for a little but or a lot depending.  

    Thanks sorry for the long diatribe!!