Forum Discussion

kyallen's avatar
kyallen
Newbie
3 years ago

our Roku remote turns the TV on and controls the volume but the channel selection does not show

In the past week our Roku remote has stopped working.  It will turn the tv on and control the volume, but it will NOT bring up the available channels.  Therefore, we are not able to get access to any...
remotes
kyallen's avatar
kyallen
Newbie
3 years ago

Correct, it's a non roku tv.  The remote will turn the tv on.  It takes you to the HDMI screen and it is black.  If we try to push the "ok" button or "netflix" nothing happens.  It had previously been working..  

Strega2's avatar
Strega2
Roku Guru
3 years ago

And you're sure it is the correct HDMI screen?  What happens if you unplug and replug power to the Roku while watching the screen?  Do you see it change formats or display "no signal" or similar while the Roku is unplugged?