Forum Discussion

kyallen's avatar
kyallen
Newbie
3 years ago

our Roku remote turns the TV on and controls the volume but the channel selection does not show

In the past week our Roku remote has stopped working.  It will turn the tv on and control the volume, but it will NOT bring up the available channels.  Therefore, we are not able to get access to any...
remotes
Strega2's avatar
Strega2
Roku Guru
3 years ago

What do you see?  Black screen?  "No signal"?  Are you sure the TV is set to the input to which the Roku device is attached?  (I'm ASSUMING that this is a non-Roku TV with a Roku device connected.)

  • kyallen's avatar
    kyallen
    Newbie
    3 years ago

    Correct, it's a non roku tv.  The remote will turn the tv on.  It takes you to the HDMI screen and it is black.  If we try to push the "ok" button or "netflix" nothing happens.  It had previously been working..  

    • Strega2's avatar
      Strega2
      Roku Guru
      3 years ago

      And you're sure it is the correct HDMI screen?  What happens if you unplug and replug power to the Roku while watching the screen?  Do you see it change formats or display "no signal" or similar while the Roku is unplugged?