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ChrisGunnell's avatar
ChrisGunnell
Channel Surfer
2 years ago
Solved

[OS 12.5] Remote stopped working after software update

Roku 3 - 4200x will not recognize/pair to remote after software update to version 12.5.0 build 4169-04.  Gaming Remote that came with the streaming device worked Thursday as normal. Friday woul...
  • RokuTakashi's avatar
    2 years ago

    Hi ChrisGunnell,

    Thanks for posting, and welcome to the Roku Community!

    We appreciate you for reaching out for support here to us. We recommend first performing a system restart on your Roku streaming device to see any improvements if your remote will pair before performing a total reset. To do this, kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart.

    Kindly keep us posted on what you find out after restarting your Roku device.

    All the best,

    Kash