ChrisGunnell
2 years agoChannel Surfer
[OS 12.5] Remote stopped working after software update
Roku 3 - 4200x will not recognize/pair to remote after software update to version 12.5.0 build 4169-04.
Gaming Remote that came with the streaming device worked Thursday as normal. Friday woul...
- 2 years ago
Hi ChrisGunnell,
Thanks for posting, and welcome to the Roku Community!
We appreciate you for reaching out for support here to us. We recommend first performing a system restart on your Roku streaming device to see any improvements if your remote will pair before performing a total reset. To do this, kindly navigate to Settings > System > Power (skip if no sub-menu) > System Restart.
Kindly keep us posted on what you find out after restarting your Roku device.
All the best,
Kash