OS 12.5 beginning rollout
It looks like OS 12.5 is beginning to roll out. Roku OS 12.5 Initial rollout date: September 12, 2023 Roku OS 12.5 includes new APIs for monitoring the current amount of available memory for...
Forum Discussion
I just got this update and my TCL Tv with Roku Express + is now unusable for streaming. At 11:30am it was fine. I turned off the TV to nap and when I turned it back on it had updated and doesn’t work. It changes my hdmi2 (where Roku is plugged in) to something called DVI. The Roku screen is pink, smaller than normal, and there is no sound.
Hi azponyrider,
We sincerely apologize for this inconvenience.
Can you confirm your device's current OS by going to Settings under the System option? Also, for the audio issue, kindly try to reboot the device by performing a system restart under settings and plug it into another available HDMI port.
Please keep us posted.
Regards,
Janadee
Thank you for responding. Software version is 12.5.0 build is 4175-51 model of the Roku express+ is 3910rw I have rebooted it multiple times. I have exchanged hdmi cables. I have tried hdmi ports 1,2 (where it normally goes), and 3. I have unplugged it for 10 minutes, plugged it back in and restarted. It was working perfectly just an hour before the update. After the update the Roku screen is pink, small, and there is no sound. I set it to hdmi and it switches itself to dvi. The television is a TCL. I have video of it changing itself from hdmi to dvi and a photo of the pink screen if that will help.
RokuJanadeeK Okay, I think the update made my Roku express incompatible with my TCL tv. I tried it on my little Samsung tv and it works fine, but it still refuses to work on my big beautiful TCL. See my previous reply.
Thanks for letting us know, azponyrider.
In this case, we will request reinforcement from the appropriate Roku team to investigate your device further. Kindly provide us with the following details below so we can forward this to the team:
- Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
- The serial number of your TCL TV.
- If you could provide us with a photo of what you are seeing on your screen, that would be a big help.
We'll be looking forward to your response!
Kind regards,
CarlyRokuCarly I sent the info you requested via reply to the email notification for your post. No idea if you will get it but I can’t seem to get the two photos or the 30 second video showing the behavior to post here in this forum. What is the best way to get you the information you need?
