Forum Discussion

smithchrism's avatar
smithchrism
Channel Surfer
3 years ago

[OS 12.0] Roku Ultra Dolby Vision Update after Firmware Update

Hello, I have a Roku Ultra hooked up to a Yamaha sound system which is in turn hooked up to a LG C2 OLED 65" TV.  I've had this setup since last November, 2022.   In display type, I set my Roku t...
bmf614z's avatar
bmf614z
Channel Surfer
3 years ago

Hello,

After an update on my 4800x/Roku Ultra about 10 days ago I noticed that all of my settings on my TV were screwed up. I did some digging and it turns out that a change Roku made is causing Dolby Vision to fail until I restart my Roku. 

So for example if I just hit the power button on the Roku remote, it turns everything on but the Dolby Vision logo that usually shows up doesnt appear. If I go into system -> power -> and reboot it. It goes back to normal until the next time I turn the TV off.

My Roku is running 12.0.0 build 4175-c2

My TV is an LG C2 77" OLED running 3.30.67

I have been using this same setup for a long time. This bug was introduced in one of the latest Roku updates.

bmf614z's avatar
bmf614z
Channel Surfer
3 years ago

How is this bug still not fixed?

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi bmf614z, 

    Thanks for reaching out to the Roku Community. 

    Please be advised that we are currently aware of the issue and our engineering team has been investigating this issue closely. We'd like to submit your details to help them investigate further. Can you provide with us the following:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
    • steps to reproduce the issue you are seeing

    We look forward to hearing back from you soon.


    Regards, 
    Nimfa

    • bmf614z's avatar
      bmf614z
      Channel Surfer
      3 years ago

      If you were aware of the issue you wouldnt be asking me so many dumb **bleep**in questions that I already **bleep**in answered in the original post.

       

      4800x Roku ultra

      x01000THAJ0C

      12.0.0 BUILD 4181-C2

      502A20DHAJ0C

      The issue occurs in the Roku OS when I press the power button on.the remote.

      issue id 0c-177-826

      please do your job.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi bmf614z,

        We appreciate your feedback and we’re sorry you're having trouble with an issue with Dolby Vision with their Roku device after updating to the latest OS 12.0

        Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.

        We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

         

        Best regards,
        Mary