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smithchrism's avatar
smithchrism
Channel Surfer
3 years ago

[OS 12.0] Roku Ultra Dolby Vision Update after Firmware Update

Hello,

I have a Roku Ultra hooked up to a Yamaha sound system which is in turn hooked up to a LG C2 OLED 65" TV.  I've had this setup since last November, 2022.  

In display type, I set my Roku to 'Automatic (4k Dolby Vision)'.   When using Roku, my system always came up on Dolby Vision.  I know this because the words 'Dolby Vision' would come up briefly upon power-up in the upper right corner of the TV screen.  Additionally, I can go into the TV display and it will show me what mode it currently is in and if dolby vision was on.

Recently, I started to notice the colors weren't as bright and vivid.  After investigating, I began to realize Roku was not comming up in 'Dolby Vision' anymore.    Being a technical person, I wondered if some firmware had been updated somewhere or perhaps I needed to install a new update.  I got to looking in the Roku's settings and realized the Roku had automatically updated itself on 4/19/23.  It is my believe my Roku and my settings worked fine until this software update.

I have gone back to settings. I can manually set the display type to '4k Dolby Vision HDR TV'.  When I do, Dolby Vision works fine.  Upon, shutting everything down and watching TV again at a later time, the display settings go back to 'Automatic (4k Dolby Vision)' on their own and Dolby Vision stops working again.

On a hunch, I checked the firmware on my Yamaha sound system and the TV.  Both needed updating but did not resolve the problem.

I'm confident this issue did not start till the Roku updated its software recently.  

Some information about my Roku:

Model:  4800X - Roku Ultra
Serial Number:  X0100071PW41
Software Version:  12.0.0 BUILD 4175-C2

Any thoughts on how to resolve this?  My setup is right now plugged into my sound system.  The sound system then sends the video to the TV.  I can hook the Roku straight to the TV and the TV will then send the sound via ARC to the sound system.  I may try this and see if everything works fine again.  If this works that will be a solution for me but that software update needs to be looked at.

Thanks,

Chris Smith

20 Replies

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  • smithchrism's avatar
    smithchrism
    Channel Surfer
    3 years ago

    I thought I would update this with some new developments.

    In my original post, I indicated I was going to bypass the sound system and hook my Roku directly up to the TV.  Utilizing eARC, I could run a cable from my TV to the sound system to get sound.  The hope was since the sound system was no longer between my Roku player and the TV, this would "encourage" the Roku to stay in Dolby Vision.

    I implemented this and at first I thought it worked fine.  However, after shutting down and restarting my system 2-3 times since my last post, I see this didn't work and I'm still having the same issue.  In display setting, I can set my Roku to '4k Dolby Vision HDR' manually and it works just fine.  After shutting down and restarting a time or two, I get a notice on the TV screen saying my display setting is being set to 'Automatic 4k Dolby Vision' and my screen no longer goes to dolby vision.  I have to reset it manually.

    Setting the display setting to 'Automatic 4k Dolby Vision' worked fine for months with no issue; my system always went to Dolby Vision and the colors were noticeably better.  I've researched and thought about this enough. I'm positive my system worked fine until the 4/19 update the player downloaded.

    For the time being, I guess I'll have to go it display settings and manually select the '4k Dolby Vision HDR' option when I first power up and before I select a channel to watch.  This works fine till I power down my system.  You would think if you manually selected the setting the system would keep using it instead of trying to go to Automatic setup on its own.

    Come on Roku.   Check into this please.

    Thanks,
    Chris Smith

    • bmf614z's avatar
      bmf614z
      Channel Surfer
      3 years ago

      Hello,

      After an update on my 4800x/Roku Ultra about 10 days ago I noticed that all of my settings on my TV were screwed up. I did some digging and it turns out that a change Roku made is causing Dolby Vision to fail until I restart my Roku. 

      So for example if I just hit the power button on the Roku remote, it turns everything on but the Dolby Vision logo that usually shows up doesnt appear. If I go into system -> power -> and reboot it. It goes back to normal until the next time I turn the TV off.

      My Roku is running 12.0.0 build 4175-c2

      My TV is an LG C2 77" OLED running 3.30.67

      I have been using this same setup for a long time. This bug was introduced in one of the latest Roku updates.

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        3 years ago

        If Roku version 12 turned on "Settings > System > Power > Auto power savings > After 20 minutes of no interaction", see if turning it off helps.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      Greetings smithchrism 

      Welcome to the Roku Community and thanks for posting regarding the issue you are experiencing with the lates OS 12.0.

      Please be aware that I have passed along your concerns and information to the appropriate Roku team to investigate further.

      In the meantime, can you please provide the following information:

      • model of your TV that you are using
      • channels that you are seeing this issue occur
      • specific titles that you see this issue with

      Once more details are available, I'll be sure to update this Community thread. Your patience and understanding while we look into the issue is much appreciated. We look forward to hearing back from you.


      Thanks,
      Danny

      • smithchrism's avatar
        smithchrism
        Channel Surfer
        3 years ago

        Danny, thanks for responding.

        Before I answer your questions, I'll report something under the heading of "I can't believe this".  

        Last Thursday (4/27) while at work (which is where I made my last response from), the Roku's software had another update.  I'm not positive, but I think the issue is resolved!  I haven't had much of a chance to use the system since then, but every time the system has been started it comes up in Dolby Vision without me having to do anything special.  I'll keep at it and report back in a day or two on what I see.

        The model of TV I have is a LG C2 65" TV, model # OLED65CPUA.  By the way, my sound system is a Yamaha RX-V6A.  My Roku and 4k Disc player all hook into the Yamaha.  The Yamaha in turn plays the sound and sends the image to the TV.  As stated, I did try plugging the Roku directly into the TV.  The TV would then send the sound to the Yamaha via eARC.  This didn't resolve the problem.  My 4k Dics player never had an issue during any of this.

        Regarding the next two bullet points, it doesn't matter what channel or titles I'm watching.  Before this issue started, when I first turn my system on it would go straight to Dolby Vision.  This was evidenced by the fact I would always see "Dolby Vision" appear in the upper right corner and the colors on the screen would look much brighter and vivid.  If I wanted to, I could use the TV display to show what mode it was in.  It would confirm it was in Dolby Vision.  This was before I ever entered any channel or watching any title/show.  Going to a channel and watching a title resulted in everything in Dolby Vision.  For some reason, after the software update the system stopped going to Doby Vision when powering up.  This resulted in all channels/titles not being in Dolby Vision.

        I hope this helps.

        I'll report back in a couple days if the new software update has resolved the issue.

        Thanks,
        Chris Smith

  • Charlesst99321's avatar
    Charlesst99321
    Newbie
    3 years ago

    I have the same display problems since the SW 12.0 SW upgrade with a similar configuration.

    My screen reverts into 3 basic colors: White, Purple, and Green.   Rebooting fixes briefly but then it reverts again, particularly when using Netflix but also other channels.  Power savings aren't enabled, and system only shuts down if triggered manually.

    Roku Ultra 4800X, Serial X01000VHKAJ5  SW 12.0.0 build 4184-C2  Device ID 502A208HKAJ5

    LG OLED55C7P  SW 06.10.30  In Deep Color, Dolby Vision.

    Display is automatically choosing "Automatic 1080p Dolby Vision".    This is confusing as Dolby Vision is 4k, so why does it say 1080p, unless it means it is using 1080p when Dolby Vision isn't supported by the video service.  I am not able to switch Display setting to Dolby Vision HDR as it says the refresh rate is only 30Mhz and therefore not recommended.   I don't remember if this was an issue before 12.0 upgrade.  Adjust Display Refresh is set to OFF (have tried ON and OFF but display problem has issues with both settings).

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi Charlesst99321,

      Thanks for your first post in the Roku Community!

      We appreciate you letting us know about this issue with Dolby Vision with their Roku device after updating to the latest OS 12.0. We're sorry for the inconvenience.

      In addition to the information you have provided, can you please provide the tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times)?

      We look forward to hearing from you and we appreciate your patience as we work diligently to provide our customers the best streaming experience.


      Best regards,
      Mary

      • bmf614z's avatar
        bmf614z
        Channel Surfer
        3 years ago

        The information you are repeatedly requesting is already in the thread, can you guys please start paying attention?

         

        4800x Roku ultra

        x01000THAJ0C

        12.0.0 BUILD 4181-C2

        502A20DHAJ0C

        The issue occurs in the Roku OS when I press the power button on.the remote.

        issue id 0c-177-826