Forum Discussion

ArcadePizza's avatar
ArcadePizza
Binge Watcher
3 years ago

[OS 12.0] Recent update broke Game Mode on Roku TV

It seems like a recent update has broken game mode, I have tried multiple HDMI cables and four different consoles including an Xbox One, PS3, PS4 and PS5, this issue is present with all of them. When...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
3 years ago

Hi Caden3ds,

Thanks for posting in the Roku Community and providing us with your device information.

We have passed along your information to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread. We appreciate your patience and understanding in the meantime.

Best regards,

Arjiemar

echan97's avatar
echan97
Reel Rookie
3 years ago

I have my laptop connected and HDMI port renamed to Computer. When using game mode screen tears occasionally or seems to skip a frame and jump back and there is noticeable input lag for a few seconds. This problem is not limited to gaming, it occurs while browsing the internet, watching videos, working with documents, etc. Please fix, and allow rolling back to previous versions in the future.

Model: TCL 40S325-CA

Hardware ID: 8113X

Serial Number: YK00N9332092

Software Version: 12.0.0 - Buid 4182-48

 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 years ago

    Hi echan97,

    Thanks for posting in the Roku Community!

    We understand that you're having a problem with your Roku TV. Help is here. To minimize the video delay on your HDMI or AV input, you can enable Game Mode for that source, improving the video response time. Please follow these steps:

    1. Switch to the input on your Roku TV where your game console or computer is connected (e.g., HDMI 1, HDMI 2, AV).
    2. Press Star on your Roku TV remote.
    3. Use the directional pad to scroll up or down and select Picture settings. The directional pad is plus-shaped and is in the center of your Roku remote.
    4. Scroll and highlight Game Mode.
    5. Press left or right on the directional pad to turn Game mode On or off.

    Note: Game mode cannot be turned on when watching streaming channels or over-the-air TV on the antenna input. If you notice a synchronization issue or other audio problem when using these sources, learn more about resolving general audio playback issues.

    If the problem still persists, please keep us posted on what you find out.
    All the best,

    John

    • echan97's avatar
      echan97
      Reel Rookie
      3 years ago

      RokuJohnB 

       

      Please read my previous post again, it says I have game mode ON but it is not working correctly. Thats the whole topic of this thread.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 years ago

        Hi echan97,

        Thanks for keeping us posted!

        We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information:

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • Steps to reproduce the issue you are seeing

        Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.

        Thanks,

        John