Forum Discussion

ArcadePizza's avatar
ArcadePizza
Binge Watcher
3 years ago

[OS 12.0] Recent update broke Game Mode on Roku TV

It seems like a recent update has broken game mode, I have tried multiple HDMI cables and four different consoles including an Xbox One, PS3, PS4 and PS5, this issue is present with all of them. When...
TJ91's avatar
TJ91
Reel Rookie
3 years ago

I am experiencing the same issue on my TCL 32S327 while playing PS5. Game mode causes frequent stuttering/hitching making the feature essentially broken. 

Model: 8116X - Roku TV

Serial number: YK003M803939(JDU25803939)

Software version: 12.0.0 • build 4182-48

GC version: 9.3.42

Timestamp: 2023-06-01T14:22:46Z

Issue ID: 39-218-302

TJ91's avatar
TJ91
Reel Rookie
3 years ago

Is it possible to roll back to a previous software version? I primarily bought this TV for gaming, so it's quite frustrating having to choose between stuttering and lag.

Update: I tried doing a factory reset, but it still shows I have the most recent software installed. Can I just uninstall the software? I don't know what to do.

  • TJ91's avatar
    TJ91
    Reel Rookie
    3 years ago

    Sorry for spamming the topic, but I think I found a solution! With your device connected, and Game Mode on, open up the menu by pressing * on your remote, and choose the option called "Picture Off" which will make the screen black. Then Press "OK" to turn the picture back on. This got rid of the stutter for me.