Forum Discussion

ArcadePizza's avatar
ArcadePizza
Binge Watcher
3 years ago

[OS 12.0] Recent update broke Game Mode on Roku TV

It seems like a recent update has broken game mode, I have tried multiple HDMI cables and four different consoles including an Xbox One, PS3, PS4 and PS5, this issue is present with all of them. When...
RokuMary-F's avatar
RokuMary-F
Community Moderator
3 years ago

Hi CtrlAltDelv,

Welcome to the Roku Community!

We understand that you are facing an issue with the Game Mode isn't working properly with your Roku TV. 

Please be advised that we are currently aware and our engineering team has been investigating this issue closely.

In the meantime, please help us with additional details below so we can send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:

  • Roku serial number and device ID (these can all be found in Settings > System > About)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • steps to reproduce the issue you are seeing

We look forward to your responses and gathering your details.


Best regards,
Mary

ArcadePizza's avatar
ArcadePizza
Binge Watcher
3 years ago

RokuMary-F 

 

Serial Number - YK00C4465279

Device ID - 096000C465279

The only thing needed to reproduce the issue is to turn on game mode and watch or play something.

 

It happens regardless of which game I’m playing, it was every single game that I tried, on every game console I tried as mentioned in my original post, but it’s not only that as someone else mentioned, I also recently discovered that it happens regardless of what you’re doing on the television, video streaming, watching an MP4 video using the roku media player, cable television, etc. it stutters just the same when game mode is enabled.