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stjrams1's avatar
stjrams1
Reel Rookie
3 years ago
Solved

OS 12.0.0 Update will not update on two devices

My Roku Ultra (4800X) and Roku Express 4K+ (3941X) will not update to OS 12.0.0 or newer but my TV and Sound bar Pro have. Is anyone having the same issue with those two devices? Contacted support and are supposed to supported with the new OS?

  • makaiguy's avatar
    makaiguy
    3 years ago

    stjrams1-

    Basically, each unit will get it when it gets it.

    Roku is gradually rolling out an update of its operating software from version 11.5 to 12.0, individual Roku installation by individual Roku installation, with an update schedule known only to Roku.  If you have multiple Rokus, they may not become eligible for the update at the same time, even if they are the same Roku model. 

    I haven't seen it on any of mine yet.

    Added 4 days later:

    I received version 12 on my Streaming Stick 4K+ 3821 one or two days later.   Today I fired up a Streaming Stick 3600 that I set aside for traveling just to check this out and it immediately updated to version 12. 

    I still have not received the update on my Streaming Stick 3820 nor my Roku TV.

    The moral of the story is just be patient.  It will get to each of your devices eventually.

    And as a bonus, the longer it takes, the more bugs will have been fixed before it arrives on your doorstep.

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  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    stjrams1-

    Basically, each unit will get it when it gets it.

    Roku is gradually rolling out an update of its operating software from version 11.5 to 12.0, individual Roku installation by individual Roku installation, with an update schedule known only to Roku.  If you have multiple Rokus, they may not become eligible for the update at the same time, even if they are the same Roku model. 

    I haven't seen it on any of mine yet.

    Added 4 days later:

    I received version 12 on my Streaming Stick 4K+ 3821 one or two days later.   Today I fired up a Streaming Stick 3600 that I set aside for traveling just to check this out and it immediately updated to version 12. 

    I still have not received the update on my Streaming Stick 3820 nor my Roku TV.

    The moral of the story is just be patient.  It will get to each of your devices eventually.

    And as a bonus, the longer it takes, the more bugs will have been fixed before it arrives on your doorstep.

    • jvalatka's avatar
      jvalatka
      Reel Rookie
      3 years ago

      I'm also seeing what appears to be the actual problem here, though I have the 3900X model with software v11.5.0 build 6040-51. When I check for updates, I get offered the v12.0.0.4178 upgrade, so I choose "Update now". Progress can count all the way up to 100% before it ultimately fails with no reason given other than a suggestion to "try again later". Nothing is mentioned about waiting my turn.

      • jvalatka's avatar
        jvalatka
        Reel Rookie
        3 years ago

        Update!  After the initial update try, a reboot, and a couple more retries, the update process finally went into an "installing final updates" phase and finished its reboot.  I now have version 12.  I guess the moral of the story is, if you have the right model and a boatload of time and the update is offered to you, just keep trying and eventually it will fall into place.