Forum Discussion

NC1960's avatar
NC1960
Reel Rookie
3 years ago
Solved

[OS 11.5] Ultra's headphone volume control (direct bluetooth connection)

Hello everyone, I just bought a new Roku Ultra (4802CA) to try out the new bluetooth feature (no phone needed) with my hearing aids. The Ultra is on OS 11.5. I set up the hearing aids via "Setti...
TV & Player Setup
  • RokuAustin's avatar
    RokuAustin
    3 years ago

    Hi there,

    That specific hearing aid doesn't support the command Bluetooth profile. The manufacturer would need to make a change to have this mechanism supported by an external source, like the Roku remote. 

    In the meantime, you should be able to use the external controls on the hearing aid itself. We're sorry for the news!

    Thanks for letting us know about this experience and we'll continue taking in feedback like yours to improve our products.

NC1960's avatar
NC1960
Reel Rookie
3 years ago

The hearing aids are the Marvel model made by Phonak. Volume can be adjusted by using buttons on the body of the hearing aids.

I did some testing by connecting a bluetooth adapter to the headphone jack of my AV receiver. The audio plays correctly and I am able to control the volume on
the hearing aids by using the remote for the receiver (receiver's wired speakers
are muted).

From this test it looks like the Ultra's remote does not control the volume of
the bluetooth signal. I will appreciate it very much if you can find a solution
to this issue.

RokuAustin's avatar
RokuAustin
Community Manager
3 years ago

Hi there,

That specific hearing aid doesn't support the command Bluetooth profile. The manufacturer would need to make a change to have this mechanism supported by an external source, like the Roku remote. 

In the meantime, you should be able to use the external controls on the hearing aid itself. We're sorry for the news!

Thanks for letting us know about this experience and we'll continue taking in feedback like yours to improve our products.

  • Endo's avatar
    Endo
    Reel Rookie
    3 years ago

    Hi, not sure if we are on the same page. My query was related to Kirkland KS 10.0 rechargeable hearing aids (HA) not headphones; although, WiFi connection technology may be the same for both. Furthermore, I’m not trying to use ROKU Remote to adjust audio volume of signal received by HA’s). HA’s do work with the Phonak TV Connector V2 on another TV I have which is a ROKU Smart TV using Optical Toslink connector from optical outlet on Smart TV to audio input on TV Connector V2.  

    My thoughts are there must be some “audio-disconnect” between ROKU Streambar and the Samsung TV I have.  It’s not a “Smart TV” but does have an optical outlet.  The optical signal is there (red) but I don’t know how to test if audio is present in that signal. HA’s are pairing with TV Connector V2 but TV audio is absent using same Toslink cable described above.