Forum Discussion

CSO's avatar
CSO
Channel Surfer
3 years ago

[OS 11.5] TCL 55S423 Stuck in endless rebooting with firmware 11.5.0 Build 4235-93

New firmware was pushed out on 11/1/22 since then the TV goes into a endless rebooting loop i have gone through all the standard reset options with no help. I have entered into recovery mode on t...
Thebeanteam's avatar
Thebeanteam
Newbie
3 years ago

Mines doing the same thing after it updated tonight and it’s annoying. Can we revert back the update???

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi Thebeanteam

Thanks for reaching out here in the Community.

Please be advised that we are aware of the issue and our team is currently investigating it. In the meantime, please provide us with the following so we can forward them to the team for additional information:

  1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
  2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  3. Steps to reproduce the issue you are seeing

We look forward to your response.


All the best,
Kariza

  • CSO's avatar
    CSO
    Channel Surfer
    3 years ago

    Roku Support,

    Additional details on my TV that is stuck in endless rebooting
    Make: TCL
    Model: 55S423
    Hardware ID: C110X
    Serial number: X00000957T76
    Software Ver: 11.5.0 build 4235-93
    Device ID: S041D9A57T76
    Recovery screen version: 939.00R02201A

    Do you want me to provide the Tracker ID? 

    After manually downloading & loading Roku firmware file from:
    https://tvupdate.roku.com/ which at the time was version 11.0.0 build 4193-93
    The TV works fine as long as I don't connect to the internet, but is very limited in use. Only over the air tuner & HDMI inputs work. I no longer have access to any apps, including the Roku channel which means no money for Roku... hint, hint.