Forum Discussion

Kaikaiaire's avatar
Kaikaiaire
Newbie
3 years ago

[OS 11.5] Roku TV isn't working after updating to OS 11.5

Brand new tcl roku tv update to 11.5 now it’s the only product in the house not working loading slow as **bleep** not connecting so on PISSED OFF @roku this tv is 3 days old bro 

7 Replies

Replies have been turned off for this discussion
  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Kaikaiaire

    Thanks for the post.

    Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny

  • TVUser4691's avatar
    TVUser4691
    Binge Watcher
    3 years ago

    I'm having the same issues (see my related thread). Roku was not able to fix it and has not responded to me in a week. 

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      3 years ago

      Hi TVUser4691,

      Saw your post!

      Kindly provide the requested information requested by RokuKariza-D from your previous post.

      Once we have this information, we will be able to investigate further.


      Best regards,
      Mary