[OS 11.5] Roku TV Home screen only shows in top left corner

Having the same problem on my TCL 55S517 as of yesterday. 

I am now experiencing the same issue as well. Mine happens when switching from any of the HDMI inputs. Extremely frustrating.

Mlattyak 

Thanks for the post and providing us with your device information.

I have passed along your concerns and details to the appropriate Roku team to look into further.

Thanks,
Danny

Hi  m4570d0n,

Thanks for keeping in touch!

Can you please provide more information about the issue you are experiencing? How long has the issue been occurring? Could you send us a photo or screenshot? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?

As a first step, could you try restarting your Roku player, go to Settings > System > System restart to see if that resolves the issue you are experiencing.

Please keep us posted and we'll continue assisting you from there.

Warm Regards,
Lianna

Anonymous 

Restarting does nothing. It might not happen after the restart at first but as soon as I go to HDMI 1 (Xbox) or HDMI 2 (Directv) and then go back to the home screen it happens again. On the contrary,  opening an app (like Netflix) and then back to the home screen "fixes" the issue temporarily, until I use one of the HDMI inputs again.

Hi m4570d0n,

Thanks for following up and providing additional information.

If you are still experiencing a display issue with your Roku TV, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
• steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Best regards,
Mary

RokuMary-F 

Hi m4570d0n,

Thanks for providing the information needed.

We'll go ahead and send this over to the team for investigation. We'll get back to you once we have an update.

We sincerely appreciate your patience while we investigated this issue.

 

Best regards,
Mary

Any updates from the dev team as to why this is happening?

Hi seansrobots,

Thanks for your inquiry. 

Our team is still actively investigating the issue. If you're experiencing the same problem, we would like to submit your case to our team for further investigation. As requested, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team.


Regards,
Nimfa 

Sent my info to you privately in a message, Let me know if you need more.

Today the still unresolved issue has transformed for me. Rather than being just in the top left quadrant, the home screen is stretched across the top half of the screen while the bottom half is still black. I've already posted my device details earlier in this thread.

Hi m4570d0n,

Thanks for following up.

We sincerely apologized for this issue with your Home screen display.

Rest assured that I have sent all your information and concerns to our Roku team. We'll get back to you once an update is available I'll be sure to let the Community know.

We prioritize resolving this as soon as possible, and we ask that you bear with us as we manage this issue.


Best regards,
Mary