Forum Discussion

lohphat's avatar
lohphat
Streaming Star
3 years ago
Solved

[OS 11.5] Roku SS 4K+ and Samsumg 5 series: volume and power buttons stop working

The Samsung 5 Series (32") will not pair with a Roku Remote Pro in IR mode -- none of the 7 SAMSUNG remote options work.  Only enabling Anynet+CEC on the Samsung works.  The TVs are running firmware ...
remotes
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for the posts regarding the issue you are experiencing with the remote volume not working.

    We believe this issue is now resolved with a recent update that was released. If you are still experiencing an issue or an issue that is not related to this thread, we would recommend checking the Roku Community for other threads similar to your issue or if none exist, creating a new thread describing what you are seeing.

    We will be closing this thread out.


    Happy Streaming,
    Danny

lohphat's avatar
lohphat
Streaming Star
3 years ago

Once again. firmware rtn.4190 (remote model RC701) is still experiencing the problem where the IR LED is NOT firing.  It may come back after a minute of not touching the remote but often requires a Roku power cycle.

WHY is this still a problem????

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Community users,

Thanks for the posts regarding the issue you are experiencing with the remote volume not working.

We believe this issue is now resolved with a recent update that was released. If you are still experiencing an issue or an issue that is not related to this thread, we would recommend checking the Roku Community for other threads similar to your issue or if none exist, creating a new thread describing what you are seeing.

We will be closing this thread out.


Happy Streaming,
Danny