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Dradco's avatar
Dradco
Channel Surfer
3 years ago

[OS 11.5] Roku 4620 won't stay connected to wireless network

I updated my Roku 4620x 2 days ago.

It won't stay connected to the WiFi. After 1 show if it does complete it it stops and I have to reboot the Roku and keep try to connect to get back online. I keep getting connection error messages I e never seen before and I've had this unit for years. Never had problems till I updated 2 days ago. Now I can't even use it. I need to uninstall this new update 11.5.0 build 4216-29. 

Model: Roku 4620X - Roku Premiere

Serial Number: YT00CU097575

Software Version: 11.5.0 Build 4216-29

Device ID:7J968C097575

Please send my unit a roll back update Thank you  

Regards
dradco

tv & player wifi

8 Replies

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  • Nanny1964's avatar
    Nanny1964
    Newbie
    3 years ago

    I've been having the same problem too and it's getting pretty freaking frustrating has anybody figured this whole thing out I'll be right in the middle of watching a good program and all the sudden the Roku goes off and says I'm not connected

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Dradco

    Thanks for the post.

    Can you please provide us with a tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) as well as a screenshot of what you are seeing on screen when this issue occurs.

    Once we have more detailed information, we will be able to investigate the issue further.


    Thanks,
    Danny

    • Dradco's avatar
      Dradco
      Channel Surfer
      3 years ago

      I was in the middle of watching HBO and as soon as the episode was completed the Roku once again went to flashing light on the Roku and black screen. This is the issue tracker. Now will you please just roll back my Roku 4620X please. I never had any problems until the day I installed this update. 

      Regards

      Dradco 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Dradco,

        Thanks for providing the information needed!

        What wireless frequency are you currently using to connect to your Roku device?

        Please keep us posted and we will be able to assist you further.



        Best regards,
        Mary