Forum Discussion

donb's avatar
donb
Roku Guru
3 years ago

[OS 11.5] Remote Volume Ctrl Up/Dn Repetitious Intermittent

After updating to OS 11.5.0 build 4216-50 on my 3810X - Roku Streaming Stick+, upon adjusting the volume to my Sony TV, the remote will intermittently keep turning the volume up/dn for a few seconds....
remotes
chall3809's avatar
chall3809
Channel Surfer
3 years ago

Nope - nothing yet. 

RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hi everyone, 

Thanks for the posts.

Please be advised that we are aware of this issue and our team is currently investigating it. If you haven't yet, reply here with the following: 

  1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
  2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  4. Steps to reproduce the issue you are seeing
  5. Are you using the Roku Voice Remote Pro?

Once we have the details asked above, we'll be able to forward them to the appropriate Roku team for additional information.


All the best,
Kariza

  • donb's avatar
    donb
    Roku Guru
    3 years ago

    1. Serial number YH0097428140, Device ID C13799428140, OS 11.5.0 build 4235-50.

    2. No.

    3. tracker ID 40-436-433.

    4. Start certain videos and then immediately adjust volume.  I have reproduced the issue using Roku | Media Player, Netflix, Hulu, Prime Video and YouTube. The tricky thing is, that it does it on certain videos only.

    5. Yes. 

    (I have an old RC150 remote that does not exhibit this issue though).

  • Kaz1's avatar
    Kaz1
    Channel Surfer
    3 years ago

    1. Model 3931x, sn x004009mo1hv, soft 11.5.0 build 4235 ae 

    2. Any channel 

    3. Tracker hv-456-749

    4. Tune to a channel, turn up,volume, jumps to or drops to zero

    5. No

    • Kaz1's avatar
      Kaz1
      Channel Surfer
      3 years ago

      My line four should read, tune to a channel, turn up the volume, the volume jumps to 99 or drops to zero all by itself.  It usually jumps up to 99.  
      Thanks

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        Kaz1 

        Thanks for the post and providing us with your device information.

        I have passed along your concerns to the appropriate Roku team to investigate further.


        Thanks,
        Danny